Privacy Policy

At Salisbury Plumbing & Heating Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email address, and other contact details.
  • Service Information: Details about the services you have requested or received from us.
  • Payment Information: Credit/debit card details, bank account information, and payment history.
  • Communication Records: Emails, phone calls, and other correspondence between you and Salisbury Plumbing & Heating Ltd.

2. How We Use Your Information

We use your information to:

  • Provide Services: To deliver the plumbing and heating services you request, including scheduling, billing, and communication.
  • Customer Support: To respond to your inquiries, provide customer support, and address any issues.
  • Improvement and Development: To enhance our services, develop new services, and improve customer experience.
  • Legal Compliance: To comply with legal obligations and protect our legal rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that perform services on our behalf, such as payment processing and IT support.
  • Legal Authorities: If required by law or to protect our legal rights, we may disclose your information to regulatory authorities or law enforcement.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You can request that we delete your personal information, subject to legal and contractual restrictions.
  • Objection: You can object to the processing of your personal information in certain circumstances.

6. Cookies

Our website may use cookies to enhance your user experience. Cookies are small files stored on your device that help us understand how you use our site and improve its functionality. You can adjust your browser settings to refuse cookies if you prefer.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective upon posting.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.